FOUNTAIN VALLEY, Calif., Mar. 23, 2018
Continuing an impressive streak, Hyundai has been ranked first in customer loyalty in the automotive industry for the ninth consecutive year according to the Brand Keys Customer Loyalty Engagement Index. New York-based customer loyalty and engagement consultancy, Brand Keys, publishes this syndicated study annually, examining customer relationships across 761 brands and 83 categories.
“Brand engagement and loyalty has seen seismic shifts in the last decade with political and social movements taking place,” said Robert Passikoff, president of Brand Keys. “The fact that Hyundai has been able to remain the leading automaker for these metrics is a testament to their efforts to constantly engage with its customers.”
The survey looks at 50,527 respondents who self-select the categories in which they are consumers and the brands for which they are customers. Brand Key’s methodology measures how well brands meet the expectations that consumers hold for each path-to-purchase driver, a metric which it has successfully applied for years to companies in B2B and B2C categories in 35 countries.
“With ever increasing competition, Hyundai continues to exceed customer expectations with our line-up of vehicles,” said Dean Evans, CMO, Hyundai Motor America. “It’s an honor to be recognized as earning a top spot in the automotive category for the ninth year in a row. Maintaining loyalty is one of the toughest things to do and this shows how we are building a deeper and more emotional connection with our customers. We continue to work hard every day to maintain the loyalty we’ve built and encourage customers to return to the Hyundai brand.”
Keys to Hyundai’s continued customer loyalty include its diverse and growing line-up designed to meet customer needs. From its expanding family of SUVs to eco-friendly and technology-forward vehicles, like the Ioniq and the recently announced NEXO, Hyundai continues to deliver across a wide-range of segments. Further, retail programs like the recent Shopper Assurance program means that customers have a better experience from the purchasing process through the various stages of ownership.
Automotive diagnostic firm CarMD says Hyundai builds the most reliable cars you can buy. The automaker earned CarMD’s top distinction in the firm’s latest Vehicle Health Index Manufacturer and Vehicle Reliability Ranking, which examines both repair frequency and cost.
According to CarMD, the South Korean brand topped the rankings by boasting the lowest repair frequency and the second-lowest overall repair cost. On average, repairing a Hyundai included in CarMD’s survey cost just $312.67, a figure that edged out nearly every other automaker.
“The 2013 CarMD Vehicle Health Index Manufacturer and Vehicle Reliability Ranking looked at data that applies to more than 119 million vehicles, so to earn this ranking is no small feat,” said Leon Chen, CarMD’s chief executive. “We commend Hyundai for its commitment to quality and to its efforts to minimize vehicle operating costs.”
According to CarMD, the win is a first for Hyundai. The brand finished behind Toyota in both of the last two years, finally edging them out in this year’s rankings. CarMD says the rankings compared more than 151,000 specific repairs performed from Oct. 1, 2012, to Sept. 30, 2013, on vehicles with model years from 2003 through 2013.
“Hyundai strives to provide our customers with a worry-free car ownership experience,” said Erwin Raphael, director of engineering and quality for Hyundai Motor America. “Earning the first place title in CarMD’s Vehicle Health Index report proves that our recipe for combining high value vehicles with long-term vehicle protection is a success.”
In terms of vehicle protection, Hyundai is indeed unparalleled. The brand boasts a 5-year/60,000-mile bumper-to-bumper warranty on each of its vehicles, along with a 10-year/100,000-mile powertrain warranty. Only Hyundai’s sister brand, Kia, can match the automaker’s impressive warranty numbers.
What it means to you: If you’re interested in a reliable new car, the data from CarMD points to Hyundai.
The All-New 2018 Accent
- Fifth-generation Hyundai ACCENT demonstrates Hyundai’s engineering expertise with improved driving dynamics and an efficient powertrain
- Upscale exterior design, sophisticated interior and signature Hyundai design cues are central to ACCENT’s striking appeal
- Advanced connectivity with available Android Auto™, Apple CarPlay™,Hyundai Blue Link and SiriusXM satellite radio
- Exceptional safety from the available Forward Collision-avoidance Assist
Highlights for 2018 ACCENT
- Sophisticated Sedan Design
- Hyundai’s new cascading grille, expressive and upscale design
- Contemporary and intuitive interior
- Available premium exterior features: projector headlights with LED DRLs, power sunroof, 17-inch alloy wheels, LED taillights and available fog lights
- Performance and Improved Dynamics
- Eco-efficient 1.6-liter GDI Dual-CVVT 4-cylinder engine with standard 6-speed manual or optional 6-speed automatic transmission
- 130 horsepower and 119 lb.-ft. of torque (estimated)
- Improved NVH and ride quality
- Architecture includes 54.5 percent Advanced High Strength Steel
- Improved Audio, Multimedia and Blue Link
- Standard 5-inch color touchscreen
- Available 7-inch display audio system with Android Auto™ and Apple CarPlay™
- Available Blue Link® Connected Services 3 years with standard complimentary service, including remote start
- Premium Comfort and Convenience Features
- Available segment first hands-free smart trunk release and dual USB charging
- Available heated front seats, proximity push button start and automatic temperature control
- Class-above total interior volume—a subcompact car with the roominess of a compact
- Exceptional Level of Safety Features
- Standard rearview camera with dynamic guidelines
- Available Forward Collision-avoidance Assist (FCA)
2017 IONIQ HEV
New! Hyundai Ioniq 360 VR video here!.
The Hyundai Ioniq has been named a Green Car of the Year® finalist by the Green Car Journal. The Ioniq was recognized as a finalist among four other vehicles in this highly competitive eco-focused segment. The winner will be revealed in the Technology Pavilion at the Los Angeles Convention Center on Thursday, November 30, at 8 a.m. Pacific Time along with other green transportation announcements.
A hallmark of the industry’s efforts to offer higher efficiency and improved environmental impact, the award reflects Green Car Journal’s examination of all vehicles, fuels and technologies in the space. Finalists are selected for their achievements in raising the bar for environmental performance based off the following factors: efficiency, performance characteristics, ‘newness,’ affordability and overall environmental achievement. The winner is selected through a majority vote by a prestigious jury that includes auto enthusiast Jay Leno, Green Car Journal editors and leaders from other notable environmental and efficiency organizations.
“The Ioniq is an important milestone in Hyundai’s commitment to global sustainability, marking a major step in the expansion of efficient, eco-friendly driving”, said Mike O’Brien, vice president, corporate, product and digital planning, Hyundai Motor America. “Being named a finalist by Green Car Journal further highlights Hyundai’s leadership in bringing about a better way to drive.”
The Ioniq is the first eco-focused vehicle in the world to offer three distinct electrified powertrains on a single, dedicated vehicle platform – the Ioniq Hybrid, Plug-in Hybrid and Electric models. Hyundai’s approach for the Ioniq line delivers an uncompromising design and driving experience coupled with the latest in safety and convenience technologies, making it an appealing choice for a wide range of buyers.
Hyundai’s 2015 Sonata continues to add to its list of accolades, being named aTop Rated Vehicle by car-shopping website Edmunds.com. The vehicle was praised for its suite of standard safety and convenience features, refined styling, and range of efficient and powerful engines.
“The Sonata’s value is bolstered by its class-leading safety features, including lane departure warning and frontal collision warning systems,” said Scott Oldham, editor in chief, Edmunds.com. “Combined with its sophisticated design, refined ride and handling characteristics, and a great selection of powertrains, the Sonata really is everything you could want from a family sedan.”
Every year, the Edmunds Testing Team evaluates more than 200 new vehicles in 10 categories. Each vehicle is driven on a standardized road-test loop and visits the publication’s test track for instrumented testing in controlled conditions. Editors’ time behind the wheel is used to develop ratings that grade how a car stacks up against its direct rivals in its size and price class. After evaluation, each vehicle is given an overall score, and those that receive an “A” are named Edmunds’ Top Rated Vehicles.
“The Sonata was designed and engineered with safety and convenience at its core,” said Mike O’Brien, vice president, corporate and product planning, Hyundai Motor America. “By offering our accident prevention technologies as standard, we are continuing our dedication to best-in-class occupant safety. Similarly, by making features such as Apple® CarPlay and Android® Auto available to consumers, the Sonata is one of the most family friendly cars on the road today.”
Sonata’s suite of safety features aims to help prevent accidents and maximize the safety of its occupants in the event of a collision. The 2015 Sonata is equipped with standard Electronic Stability Control, Vehicle Stability Management, Traction Control, ABS and Tire Pressure Monitoring System (TPMS) with individual tire pressure indicator help the vehicle maintain traction in all weather conditions.
Hyundai was another big winner with five segment leaders. The South Korean automaker also ranked fourth in an overall ranking of brands, behind Porsche, Jaguar and Lexus.
J.D. Power’s 28th annual Initial Quality Study surveyed more than 86,000 people between February and May of this year about their first 90 days with a new vehicle. Each brand received an overall ranking, and the survey also lists the top three models for each of 23 different segments.
Hyundai moved from 10th overall in 2013 to fourth in 2014, beating out Chevrolet, Honda and even Toyota for best nonluxury brand. This was due to thoughtful redesigns of its vehicles and an attention to quality, according to Renee Stephens, vice president of U.S. automotive at J.D. Power.
GM had the most segment leaders for the second year in a row. This was largely on the strength of its trucks, crossovers and full-size SUVs, the survey found.
Brands like GMC, Infiniti and Acura each launched new vehicles last year with infotainment systems that buyers then found cumbersome. This meant the three brands’ overall rankings fell in the 2014 survey more than any other nameplate.
Fiat ranked dead last of all 32 brands by a wide margin, largely due to complaints about its new 500L hatchback. Buyers found little to like about the 500L, offering criticism “across all categories,” said Stephens.
Fiat owners reported 206 problems per 100 vehicles, nearly double the industry average of 116. Porsche owners, by comparison, reported just 74 problems per 100 vehicles.
Memorial Day 2014 – Tribute To Our Veterans
For those of you who don’t know me, my name is Andrew Getchell and I am the manager of the Internet Sales Department for West Broad Hyundai. I am a veteran of the US military, as was my mother and father, and four of my brothers. On behalf of West Broad Hyundai, it is my great privilege then, on this Memorial Day weekend, to take a moment to honor the men and women that have died in the service of our great country. We also honor the brave men and women that serve, or have served, in the U.S Armed Forces, and we recognize the sacrifices that our service members and their loved ones make in the defense of our nation. On behalf of West Broad Hyundai, I salute in order to honor those who have died or have been wounded in the service of our country, to show our respect to those who have served, those who currently serve, and to thank the folks who support our service men and women. To show our support for our nation’s service members, West Broad Hyundai is collecting monetary donations for the Fisher House which provides temporary housing to military families in order that they can be close to their wounded service member as he or she rehabilitates and recovers. All monies collected over the holiday weekend will go directly to the Fisher House which is located at the McGuire Medical Center here in Richmond. For more information about the Fisher House, please visit their website at http://www.fisherhouse.org/about/.
Fisher House is rated one of the best managed charities for veterans and this is an excellent way to show support for our wounded veterans. To donate, please stop by during our normal business hours at 8903 W. Broad Street, Richmond VA 23294, which is 1/2 mile west of Parham Rd, at the Intersection of Homeview and Broad St. We are open Saturday from 9am to 6pm, Sunday from 12pm to 5pm and Monday from 9am to 8pm. We will have a donation box at the manager’s desk with the red, white, and blue Fisher’s house logo. To learn more about West Broad Hyundai, please visit us at www.westbroadhyundai.com/.