Competition Tests Automotive Service Expertise and Reinforces
Brand’s Commitment to Quality Service and Customer Satisfaction
Hyundai recently released a press release regarding the 10th Hyundai World Skill Olympics. The result: U.S. won the Gold! Read the following press release for more details!
COSTA MESA, Calif., Nov. 1, 2013 – Hyundai Motor Company
recently concluded the 10th Hyundai World Skill Olympics, a biennial
skills competition that pits Hyundai’s automotive service experts and
technicians against one another in various Olympic-style competitions and tests.
The 2013 gold medal was awarded to local Riverside, California Hyundai
technician, Jason Emerson. This acknowledgment propels the United States to the
top of the medal chart, beating out China, Turkey and Australia and becoming one
of only three countries to have multiple gold medal awards.
“We congratulate Jason on his win and are thrilled he was able to take home
the gold for the U.S. and our dealership,” said Jim Sams, Service Manager,
Riverside Hyundai. “This is a true testament to Hyundai’s ongoing commitment to
providing an exceptional level of quality customer service throughout the
lifetime of vehicle ownership.”
In addition to Jason Emerson receiving the overall gold medal, three other
U.S. technicians placed in the competition. Ken Winders from Gene Messer Hyundai
in Lubbock, Texas received a gold medal for his performance in the engine
mechanical and written evaluations. Steve Picket from Ed Voyles Hyundai in
Smyrna, Georgia and Aronn Walters from Regional Hyundai in Broken Arrow,
Oklahoma received Excellent Skills medals, recognizing their strong overall
performance in the competition.
The Hyundai World Skill Olympics is designed to improve customer satisfaction
at Hyundai service centers across the globe. First held in 1995, the competition
has sought to improve service technicians’ skills through systematic training in
a unique and interactive environment.
“Top automotive service skills are at the heart of customer satisfaction,”
said Erwin Raphael, Director, Engineering and Quality, Hyundai Motor America.
“The Hyundai World Skill Olympics really allows us to ensure we are providing a
premier customer experience and arming our technicians with the tools and
training they need to deliver quality service.”
In 2013, a total of 145 participants including 87 specialists from 54
countries gathered at Hyundai Motor’s Technical Center in Korea to perform their
latest techniques in an Olympic-style competition. The competition includes
practical evaluations of engines, electric devices, chassis, automatic
transmission and other automotive components. There is also a written exam
portion of the competition.
HYUNDAI MOTOR AMERICA
Hyundai Motor America,
headquartered in Costa Mesa, Calif., is a subsidiary of Hyundai Motor Co. of
Korea. Hyundai vehicles are distributed throughout the United States by Hyundai
Motor America and are sold and serviced through more than 820 dealerships
nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance
program, which includes the 5-year/60,000-mile fully transferable new vehicle
limited warranty, Hyundai’s 10-year/100,000-mile powertrain limited warranty,
and five years of complimentary Roadside Assistance. Hyundai Assurance includes
Assurance Connected Care that provides owners of Hyundai models equipped with
the Hyundai Blue Link telematics system with proactive safety and car care
services, complimentary for three years. These services include Automatic
Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert,
Monthly Vehicle Health Report and in-vehicle service scheduling.
WEST BROAD HYUNDAI
West Broad Hyundai is part of the Page Auto Group, a family owned business serving the Richmond VA area, and Henrico, Chesterfield, Goochland, and Hanover Counties. West Broad Hyundai has an award winning service department and West Broad Hyundai is on track to win the President’s award this year for our outstanding service scores. Stop by and see for yourself why West Broad Hyundai is Richmond’s Hyundai dealership of choice!